Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Please note: We do not accept returns or exchanges due to incorrect sizing. If you are unsure about the fit of the item; please reach out to us and we will attempt to guide you on the correct size for you.
Check out our Return/refund policies for more information.
When will I get my order?
These products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
The typical fulfilment time is 2-5 days. We know! It seems like forever; however, our commitment to quality and our customer's satisfaction is important to us. We definitely think it's worth the wait. We hope you do too.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
All items are shipped flat rate shipping. We tried to find a balance between cost and speed for shipping.
Please refer to "HOW MUCH DOES SHIPPING COST?" more information.
Where are your products manufactured?
Our products are manufactured both in the US and globally. A few of the products are made in China (pet bowl; water bottle; coffee cup; ornament). We've carefully selected our products to ensure high quality and a fair value. We'd love to hear what you think.
How much does shipping cost?
FREE SHIPPING FOR ADDITIONAL ITEMS IN THE SAME CATEGORY.
What does that even mean?
Let’s talk about shipping costs. I know. I cringe too. Seems that Amazon has spoiled us with free 2 day shipping. Brilliant really.
So, we had a choice...
1. Eat the shipping and actually pay YOU to purchase OUR products.
2. Offer discounts on shipping when you purchase a certain amount.
3. Increase the price to cover free shipping.
Since 2 of the 3 suck; we decided to offer free shipping on additional items within the same category.
Let me explain.
What is a category?
Great question. A category is a group of items, similar in type and weight.
- Hats, caps, beanies is a category.
- Sweats, hoodies and jackets is a category.
- Shirts is a category.
You get the point?
You pay for the shipping for the first item in the category; and all items in that category after that ship free.
This allows you to order multiple items without doubling or tripling your shipping cost.
SO..... order a bunch of sweats; or 5 beanies; and reap the rewards.
You will save anywhere from $4-$11 dollars per additional item. That my friends, is better than smoked brisket. IMO.
Check out our Flat rate shipping costs and categories page for a detailed breakdown.
Still have questions? Please don't hesitate to reach out to us and we'd be happy to help.
PLEASE NOTE: If you have placed an order and haven’t received an email within 7 days that your order has shipped; please do not hesitate to reach out to us.